Online Banking Support & Tutorials

Online Banking is a convenient tool which allows you to have access to your account information and conduct banking transactions. It allows you to log on to a secure and personal environment where your banking is conducted at your convenience. 

Our Online Banking solution allows you to:

• Apply for selected accounts 
• Check account, loan or credit card balances 
• View your account transaction history 
• View your credit card transaction history 
• Transfer funds between your First Citizens accounts 
• Pay bills to over 30 merchants 
• Apply for an increase in your credit card limit 
• Place and remove stop payments 
• Request credit card increase
• Fill out an Online Wire Transfer Request Form
• Pay multiple payees in a single transaction.
• Re-order cheque books.
• Download account information to Microsoft Excel, Quicken and Money formats.
• Transfer from your Abercrombie fund.

Any First Citizens customer with a valid deposit, investment, loan or credit card account can sign up for the Online Banking service. 

The Online Banking experience is free of charge to any of our customers, all fees normally associated with our other products and services remain applicable. 

• New customers to First Citizens 
• Existing First Citizens customers
• Individuals only

New Customers 

New customers to First Citizens bank are required to open an account before registering for Online Banking. You will be required to: 

• Visit our Online Banking page 
• Go to the Enroll Now section
• Choose the account you wish to open 
• Complete all the required information 
• Set your Online Access information
• Submit your application

Your request will be processed and you will be contacted by an Online Banking representative to visit the Branch most convenient to you, to complete the registration process. You will be automatically registered for our Online Banking service.

Existing Customers 

Customers who already have a valid deposit, investment, loan or credit card account with us, may register for Online Banking, and will be required to: 

• Visit our Online Banking page 
• Go to the Enroll Now section
• Complete the First Citizens Online Banking Request form
• Send us your signed print of the Interactive Banking Services Agreement and attach a copy of Identification

You will be contacted by a Customer Service Representative  to notify you when your registration is completed.