First Citizens Contact Centre

Bank easier with 62-FIRST!

Experience the convenience of banking at your fingertips with our enhanced Contact Centre available via 62-FIRST (623-4778). Our new Contact Centre offers you the freedom and flexibility to meet your everyday banking needs.

Bank easily from a fixed line or mobile phone using our suite of secure self-service options, you can:

Obtain account balances, inclusive of Credit Card, Investment and Loan Accounts
Pay utility bills
Transfer funds
Activate your Visa Debit Card
Re-pin your Visa Debit Card
Place stop payments on cheques
Report a lost, stolen or compromised debit or credit card
Obtain product information

To access the self-service banking menu option:

1. Dial 62-FIRST (623-4778)

2. Select Option 1

3. Input your Customer Information File (CIF) number or Online Banking User ID followed by your Telebanking Personal Identification Number (PIN)

If you do not know your CIF number/ Online Banking User ID or do not have a Telebanking PIN.

Click Here for details.

Using the Main Menu, select the transaction of your choice!	Service
Option 1 Report a Lost or Stolen Card	Speak with an agent for support
Option 2 Digital Banking Support	Learn how to: Reset your Online Banking password and security questions Register for any digital banking channel Access our Frequently Asked Questions (FAQs) for information on First Citizens digital banking products and services
Option 3 Branch Products and Services Information	Activate your Visa Debit Card Re-pin your Visa Debit Card Obtain account balances including Savings account(s), Chequing account(s), Credit Card(s) and Loan account(s) Transfer funds to First Citizens accounts Pay your utility bills and First Citizens Credit Card(s) Request stop payments on cheques
Option 4 Borrowing and Credit Card Services	Obtain your Loan account balance Report a lost or stolen card
Option 5 Wealth Management	Access our Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

Q1: What do I need to access the self –service banking options available via 62-FIRST?
To access the self –service Banking options via 62-FIRST, you are required to know your CIF number or Online Banking User ID and Telebanking PIN.

Q2: If I do not have a Telebanking PIN, how can I obtain one?
If you do not have a Telebanking PIN, you can easily register for Telebanking. Please click here for further details.

Q3: How can I obtain my CIF number or Online Banking User ID?
To obtain your CIF number or Online Banking User ID, please click here for further details.

Q4: Are the self-service banking options available via 62-FIRST secure?
Self-service banking via 62-FIRST is a safe and convenient way to do your day-to-day banking. To access this service, you must have your verified CIF number or Online Banking User ID and Telebanking PIN.

Q5: Is self-service banking via 62-FIRST available every day?
Yes, self-service banking via 62-FIRST is available every day (24/7), inclusive of public holidays.

Q6: How can I change my Telebanking PIN via 62-FIRST?
Once you have successfully entered your CIF number or Online Banking User ID and Telebanking PIN, select option 2 to proceed.

Q7: Is there a service charge or fee to use the self-service banking options available via First Citizens Telebanking?
To use the self-service banking options via First Citizens Telebanking is absolutely FREE! However, standard usage rates from your mobile or fixed line service carrier may apply.

Q1: Can I activate my Visa Debit Card via 62-FIRST?
Yes, you can activate your Visa Debit Card via 62-FIRST.

Q2: How can I activate my Visa Debit Card via 62-FIRST?
To activate your Visa Debit card, dial 62-FIRST, enter your CIF number or Online Banking User ID followed by your Telebanking PIN and select option 3 to proceed.

Q3: How can I re-pin my VISA Debit card via 62-FIRST?
To re-pin your Visa Debit card via 62-FIRST, enter your CIF number or Online Banking User ID and Telebanking PIN, then select option 3, followed by option 2 to proceed.

Q1: Can I make a payment to my Loan account?
Unfortunately, you cannot make payments to your loan account. However, you can obtain the balance on your Loan account.

Q2: How can I make a payment or transfer funds to my Credit Card?
Once you have successfully entered your CIF number or Online Banking User ID and Telebanking PIN, select option 3 to proceed.

Q1: Can I access a live agent via 62-FIRST?
We encourage customers to utilize the self-service banking options. However, you can access a live agent for urgent matters such as to report a lost, stolen or compromised card.

Q2: If I am unable to access a live agent for immediate support via 62-FIRST, how can I request assistance?
If you are unable to access a live agent via 62-FIRST, you can utilize the call back in queue feature or send us a request via email at channelsupport@firstcitizenstt.com or a Secure Message via Online Banking